Skritl – Privacy Policy
Effective as of January 1, 2017
1. Introduction
EKKTA, who owns and operates the trade name Skritl, and is the proprietor of SKRITL chat bots and www.skritl.com web site, is dedicated to protecting the privacy of all users using our Services and any correspondences with our personnel. We will not sell, distribute, lease, or transfer your personal information to third parties unless we have your permission or are required by law.
EKKTA does not does not directly access Personal data, except as expressly authorized by our Users, or as necessary to provide Services to our Users. Only our Users are entitled to access, retrieve and direct the use of their Personal Data.
This document details our policies regarding the collection, use, and disclosure of personal data when you use our Services.
2. Definitions
For the purposes of this Policy, the terms listed below should have the following meaning:
“Account information” – means personal information about our users such as their name, address, phone number, email address, instant messaging ID, and credit card information, as well as certain related information like the company name and website name.
“Non-personally identifiable information” – means impersonal usage data, that is collected primarily for technical purposes of providing our Services, such as the operating system, the type of mobile device used, information sent by your browser (your computer’s Internet Protocol address, browser type, browser version, the pages of our Service that you visit, unique device identifiers, etc.), and other diagnostic data.
“Online resources” – shall refer collectively to all websites that EKKTA operates, and that link to this Policy.
“Personal Data” – means any information relating to a natural person which has either personally identifiable or non-identifiable nature.
“Personally identifiable information” – means information relating to an identified or identifiable natural person. An identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, and online identifier or to one or more factors specific to his/her physical, physiological, genetic, mental, economic, cultural or social identity.
“Services” – products and services offered by EKKTA.
“Users” – individuals, who registered to use our Services.
“User Data” – means personal data, documents, and other files that a User of our Services stores with us.
“Visitors” – individuals, who visit our online resources or conduct trials of our products and services, including the trials of demo products released for marketing purposes.
3. Scope
This Policy applies to all online resources operated by EKKTA, which link to this Policy, and covers Visitors and Users of our Services. By using our Services, you agree to the collection and use of information in accordance with this policy.
4. Collection
Most our services do not require any form of registration, allowing you to visit our online resources without telling us who you are. However, some our Services may require you to provide us with personal data, which may include your direct identifiers, such as name, alias, birth date, address, email address, instant messaging ID, or telephone number. By voluntarily providing us with personal data, you represent that you are the owner of such personal data or otherwise have the requisite consent to provide it to us.
Where we rely on your consent to process the personal information, you have the right to withdraw or decline your consent at any time. Please note that this does not affect the lawfulness of the processing based on consent before its withdrawal.
To help you the most from our experience our bot products will ask for your affirmative consent to access your display name, country/region and language, messages voice calls, and any other content that you or other participants share with the bot. We may also provide you with web links from third parties.
5. User control of data
In your User Profile settings you have a full control to access, manage, correct, change, delete, or export your Personally identifiable information at any time.
6. Use
The personal data we collect from you may be used in one of the following ways:
(a) Personalize your experience.
(b) Provide you with a rich interactive experience of using our Services.
(c) Operate, maintain and improve our Services, monitor the usage to detect, prevent and address technical issues.
(d) Provide customer service and support.
(e) Send notifications and mailings related to our services.
(f) Meet contractual obligations.
(g) Market our Services.
(h) Process and complete transactions, and send you related information, including purchase confirmations and invoices.
7. Transfer
We work with third party service providers who provide website, application development, hosting, maintenance, and other services for us. We may transfer personal data to such companies, including in other countries, that help us provide our Services, provide the Services on our behalf, or assist us in analyzing how our Service is used. Your Personal data may be transferred to and maintained on computers located outside of your country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. All such transfers are, nonetheless, governed by the rules of this Privacy Policy. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to such transfer.
When visiting our online resources, please note that you are agreeing to the transfer of your personal information to the appropriate jurisdictions in which we operate. By providing your personal information, you consent to any transfer and processing in accordance with this Policy.
8. Security
We are committed to ensuring that our users’ information is secure. We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and administrative procedures to safeguard and secure the information we collect. We use SSL technology to encrypt Personal data during transmission through public internet.
If your data is transferred to a third party, we will take all reasonable steps to ensure there are adequate controls in place for your data to be treated securely and in accordance with this Privacy Policy.
Please be advised, however, that no method of transmitting or storing digital data is entirely secure. While we strive to use industry accepted means to protect your Personal Data, we cannot guarantee its absolute security.
9. Disclosure
In certain situations, we may be required to disclose your Personal or User Data in the good faith belief that such action is necessary to:
(a) To comply with a legal requirement, the legitimate demand of the law enforcement agency, court order, or public authority, or any other legal obligation imposed by the applicable law.
(b) To protect the rights, property, or any other legal entitlements of EKKTA against legal liability, damages, fraudulent, abusive, unlawful uses or activity, or to enforce our contracts.
(c) To prevent or investigate possible wrongdoing in connection with our Services.
(d) To protect the rights, personal safety, or any other legal entitlements of users of our Services, or the public.
(e) To protect the security or integrity of our Services and any facilities or equipment used to make our Services available.
10. Retention
We will retain your personal information for as long as is needed to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
11. Automation
We may use automated decision making in processing your personal information for some services and products. You can request a manual review of the accuracy of automated decision if you are unhappy with it.
12. Cookies
We may use cookies and similar tracking technologies to track your activity in order to improve and analyze our Services. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.
Examples of Cookies we may use:
(a) Session Cookies. We may use Session Cookies to operate our Service.
(b) Security Cookies. We may use Security Cookies for security purposes.
We may employ third-party tools that use cookies and other technologies to collect information about your use of our online resources. However, we do not share with these third parties any information that would readily identify you (such as email address); nonetheless, these third parties may have access to information about your device (such as IP or MAC address).
13. Links
Our Services may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
14. Children’s Privacy
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us at privacy@ekkta.com. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
15. Your Privacy Rights
Upon request we will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. To request this information please contact us at privacy@ekkta.com. Requests to access, change, transfer, stop or restrict processing, remove, or erase your information will be handled within thirty (30) days.
16. Changes To This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Your continued use of the Websites or the Services constitutes your agreement to be bound by such changes to this Policy. Your only remedy, if you do not accept the terms of this Policy, is to discontinue use of the Websites and the Services.
17. Contact Us
If you have questions regarding this Privacy Policy, please contact us:
By email: support@ekkta.com
By mail: Attn: Privacy Officer, EKKTA, Minister de Visserstraat 39, 3555EV Utrecht, Netherlands
18. English Version Controls
Non-English translations of this Policy are provided for convenience only. In the event of any ambiguity or conflict between translations, the English version is authoritative and controls.